Privacy Policy

1. Who We Are

DeskServ is a customer communication and AI automation platform designed for Jamaican and Caribbean businesses. Our infrastructure is hosted on secure servers located in Germany (European Union), while our business operations are based in Jamaica.

2. Information We Collect

• Business name and contact email
• Login credentials (securely hashed passwords)
• Chat messages sent through the DeskServ widget
• Usage data such as message counts and timestamps

3. How We Use Your Information

• To provide and operate the DeskServ service
• To generate AI responses based on your configured knowledge
• To monitor usage limits and subscription plans
• To improve platform reliability and performance

4. Chat Messages & AI Processing

Messages sent through your DeskServ widget are processed to generate AI responses. We do not sell or share your chat data with third parties for advertising purposes. AI providers may temporarily process message content strictly to generate replies.

5. Data Storage & Security

Your data is stored on secure servers located in the European Union. We use industry-standard security practices including encrypted connections, access controls, and password hashing to protect your information.

6. Cookies

DeskServ uses essential cookies and session storage to keep you logged in and ensure the platform functions correctly. We do not use tracking or advertising cookies.

7. Your Rights

You may request access to, correction of, or deletion of your account data by contacting us. We aim to respond to all data requests promptly.

8. Changes to This Policy

We may update this Privacy Policy as the platform evolves. Any changes will be reflected on this page with an updated revision date.